Privacy Policy

What Information We Collect

We may collect and hold the following types of personal information:

• Name
• Address
• Phone number
• Email address
• Property location and access details
• Information related to tree services requested or performed
• Payment information (where applicable, but not stored). We may ask you for payment details over the phone, however these are not stored on any file.
• Any other information you voluntarily provide to us

We may also collect non-personally identifiable information such as:

• Browser type
• IP address
• Pages visited on our website

How We Collect Personal Information

We collect personal information when you:

• Contact us via phone, email, website form, or in person
• Request a quote or book a service
• Use our website or social media platforms
• Communicate with us for customer support or feedback

Why We Collect Your Information

We collect and use your information to:

• Provide you with tree care services
• Respond to your enquiries
• Issue quotes and invoices
• Maintain business records
• Improve our services and customer experience
• Comply with legal obligations

Disclosure of Personal Information

We do not sell or trade your personal information. We may disclose your information to:

• Employees and contractors who need the information to perform services
• Third-party service providers (e.g., accounting software, website hosts)
• Legal authorities if required by law

All third parties are required to handle your personal information in accordance with this Privacy Policy and applicable laws.

How We Protect Your Information

We take reasonable steps to ensure your personal information is:

• Stored securely (both digitally and physically)
• Protected from misuse, loss, and unauthorised access
• Retained only for as long as necessary for the purpose it was collected

• Access and Correction

  You have the right to access and correct your personal information held by us. To do so, please contact us using the details below. We may require proof of identity.

• Cookies and Website Analytics

  Our website may use cookies and other tracking technologies to improve user experience. This includes collecting non-personal data such as website traffic statistics. You can manage cookie preferences in your browser settings.

• Third-Party Links

  Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

• Changes to This Policy

  We may update this Privacy Policy from time to time. The latest version will always be available on our website.

• Contact Us

  If you have any questions, concerns, or complaints about this Privacy Policy or the way we handle your personal information, please contact us at:
  Melbourne Tree Specialists
  Email: admin@mtstrees.com.au
  Phone: 0448 168 753